Data Protection & Privacy

pbc99's Privacy Policy

Protecting your personal information is our highest priority. Read this policy to learn how pbc99 collects, uses, and keeps your data safe.

Last Updated: January 2026

1. Introduction & Scope
2. Types of Information Collected
3. How Information Is Collected
4. Purpose of Using Information
5. Data Storage & Security
6. Sharing Information with Third Parties
7. Cookies & Tracking Technologies
8. Your Rights & Choices
9. Privacy of Minors
10. Policy Changes & Contact

Introduction & Scope

pbc99 is a trusted online casino and betting platform operating for players in Bangladesh. We believe that protecting user privacy is a fundamental responsibility. This Privacy Policy ("Policy") clearly explains how your personal information is collected, processed, stored, and protected when you use the pbc99 website and related services.

This Policy applies to all individuals who access our website, create an account, or use any pbc99 service. By using our site, you are considered to have consented to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.

This Policy has been prepared in Bengali. If any clarification is needed, please contact us at [email protected].

Types of Information Collected

pbc99 collects specific types of information to operate its services properly. This information falls into two main categories:

2.1 Information You Provide Directly

The following information may be collected when you interact with us directly:

Full name and date of birth
Email address and mobile number
Mailing address
Identity verification documents (such as a copy of your national ID card or passport)
Financial transaction details — bKash, Nagad, or Rocket account numbers (for payment processing)
Any messages or requests sent via live chat or email

2.2 Automatically Collected Information

When you visit our site, certain technical information is collected automatically:

Internet Protocol (IP) address
Browser type and version
Operating system information
Pages visited on the website and session duration
Data collected through cookies and web beacons
Device identifiers

How Information Is Collected

pbc99 collects your information through various methods:

Account Registration: When you create an account on pbc99, you voluntarily provide your personal information.
Transaction Processing: Payment method details are collected during deposits and withdrawals.
Customer Support: When you contact us via live chat or email, that conversation may be recorded.
Automated Technologies: Site usage data is collected through cookies and similar technologies.
Identity Verification: Where applicable, identity documents may be collected as part of the Know Your Customer (KYC) process.

We never directly collect your full payment PIN, password, or sensitive financial credentials. Payment information is processed through encrypted channels.

Purpose of Using Information

pbc99 uses your collected information for the following legitimate purposes:

4.1 Service Operation & Improvement

To create, manage, and secure your account
To process deposits and withdrawals
To manage bonuses and promotional offers
To personalize your gaming experience and provide recommendations
To identify and resolve technical issues on the platform

4.2 Security & Compliance

To prevent fraudulent activity and money laundering
To conduct identity verification and age confirmation processes
To detect unauthorized account access
To support the implementation of responsible gaming policies

4.3 Communication

To send important account-related notifications
To provide customer support and resolve complaints
To send promotional information with your consent
To inform you of policy changes

Data Storage & Security

pbc99 applies industry-standard security measures to keep your personal information safe. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data transfers between you and our servers secure.

5.1 Technical Security Measures

All communications secured with 256-bit SSL encryption
Sensitive information stored in encrypted format in the database
Regular security audits and vulnerability testing
Two-Factor Authentication (2FA) available
Access controls — only authorized staff can access the information they need

5.2 Data Retention Period

Your information will be retained for as long as necessary to provide the service. Even after you close your account, certain information may be kept for a defined period to meet legal and regulatory obligations. Financial transaction records will be retained in accordance with applicable law.

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary remedial action.

Sharing Information with Third Parties

pbc99 never sells your personal information. However, information may be shared with third parties in the following specific circumstances:

6.1 Payment Processors

To complete your transactions, we work with mobile financial service providers such as bKash, Nagad, and Rocket. These partners have their own privacy policies and handle information according to those policies.

6.2 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive the minimum technical information necessary to deliver their services. They may not use your information for their own commercial purposes.

6.3 Legal Obligations

We may disclose information when required by a court order, a lawful request from a law enforcement agency, or applicable legal obligations. In such cases, we will provide only the minimum information necessary.

6.4 Business Transfers

Your information may be transferred in the event of a business merger, acquisition, or asset sale. In such cases, the new party will be required to comply with the terms of this Privacy Policy.

Cookies & Tracking Technologies

The pbc99 website uses cookies and similar technologies to improve your browsing experience. A cookie is a small text file stored on your device.

7.1 Types of Cookies

Essential Cookies: Required for the basic operation of the website. Without these, the site will not function properly.
Performance Cookies: Help analyze how users interact with the site, which helps us improve our service.
Functionality Cookies: Used to remember your preferences and settings (such as language selection).
Session Cookies: Used to keep your session active while you are logged in and are deleted as soon as the browser is closed.

7.2 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. Please note that disabling essential cookies may affect some functionality of the site.

Your Rights & Choices

As a user of pbc99, you have the following rights regarding your own personal information:

8.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will respond to your request within a reasonable time.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. In most cases, you can update much of your information directly from your account settings.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, this request may not be fulfilled where there are legal obligations or ongoing disputes.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can contact us at any time to stop this service. However, it is not possible to stop important account-related communications.

To exercise any of the above rights, please contact our support team at [email protected]. We generally respond within 30 business days.

Privacy of Minors

pbc99 is an adults-only platform. This site is intended for individuals aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.

Completing an age verification process at the time of account creation is mandatory. If we learn that information has been collected from a minor, we will immediately close that account and delete the collected information.

If you believe that a minor is using our platform, please notify us immediately at [email protected].

pbc99 places the highest importance on responsible gaming. To learn more about the protection of minors and responsible gaming, please visit our Responsible Gaming page.

Policy Changes & Contact

10.1 Policy Updates

pbc99 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a clear notice on the site. The updated policy will take effect from the date it is published.

You are advised to review this page regularly so that you remain informed about the latest policy. Continuing to use our services after an updated policy is published will be considered your consent to those changes.

10.2 Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, please contact our support team:

Email: [email protected]
Live Chat: Available 24/7 through the website
Language: Support is available in both Bengali and English

We take any privacy-related request or complaint seriously and try to respond as quickly as possible.

Have more questions?

Our support team is available 24/7. Contact us now for help with any privacy-related matter.